Written Question·Department for Work and Pensions·UIN 12208
Department for Work and Pensions: Telephone Services
Tabled: 31 October 2024
Answered: 8 November 2024
Question
Rupert Lowe
Restore Britain — Great Yarmouth
To ask the Secretary of State for Work and Pensions, what the average (a) waiting time for people calling and (b) time people spent on hold for (i) Job Centre Plus, (ii) the Universal Credit helpline and (iii) the Personal Independence Payment helpline wa
Answer
Andrew WesternThe table below shows the Average Speed of Answer and Average Hold Time for all people calling (i) Job Centre Plus, (ii) the Universal Credit helpline and (iii) the Personal Independence Payment helpline in each of the last 4 business years, with 2024 to ...
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