Written Question·Department for Work and Pensions·UIN 73088
Department for Work and Pensions: Telephone Services
Tabled: 29 August 2025
Answered: 12 September 2025
Question
Martin Wrigley
Liberal Democrat — Newton Abbot
To ask the Secretary of State for Work and Pensions, if she will take steps to improve the MP hotlines for Members staff.
Answer
Andrew WesternThe Department recently streamlined the MP hotline service for Universal Credit, by consolidating multiple telephone numbers into a single national contact number.
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