Written Question·Department for Work and Pensions·UIN 77277

Department for Work and Pensions: Telephone Services

Tabled: 15 September 2025

Answered: 13 October 2025

Question

Martin Wrigley

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 12 September 2025 to Question 73088 on Department for Work and Pensions: Telephone Services, what assessment she made of the potential impact of the DWP MP Hotline not answerin

Answer

Andrew Western

We are aware of previous technical issues on our UC regional MP hotlines. Since the introduction of a single UC national MP hotline this issue has now been resolved.We have also seen a significant increase in correspondence coming into the Department over...

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