Written Question·Department for Work and Pensions·UIN 93068
Department for Work and Pensions: Telephone Services
Tabled: 20 November 2025
Answered: 27 November 2025
Question
Jim McMahon
Labour (Co-op) — Oldham West, Chadderton and Royton
To ask the Secretary of State for Work and Pensions, what the total number of calls (a) answered (b) abandoned was for each public helpline number provided by his Department and its executive agencies for each year from 2015 to date.
Answer
Andrew WesternThe information requested is not held centrally. To provide it would incur disproportionate cost.