Written Question·Department for Work and Pensions·UIN 93880
Department for Work and Pensions: Telephone Services
Tabled: 24 November 2025
Answered: 1 December 2025
Question
Daisy Cooper
Liberal Democrat — St Albans
To ask the Secretary of State for Work and Pensions, on how many occasions DWP staff have failed to call Universal Credit customers or their appointees at the agreed appointment time in each month of the last 12 months.
Answer
Dame Diana JohnsonThe Department for Work and Pensions does not hold the requested information centrally, and to provide it would incur disproportionate cost.