Written Question·Department for Work and Pensions·UIN 116095
Department for Work and Pensions: Telephone Services
Tabled: 25 February 2026
Answered: 26 March 2026
Named DayQuestion
Steve Darling
Liberal Democrat — Torbay
To ask the Secretary of State for Work and Pensions, what the (a) average and (b) longest recorded wait time was on his Department's bereavement line in each year between 2021 and 2026.
Answer
Andrew WesternThe below table shows the Average Time to Answer and Maximum Time to Answer for all calls to Bereavement Services in an hours, minutes and seconds format (hh:mm:ss), itemised by each of the requested Reporting Years. Please note, that the current *2025 – ...
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