Written Question·Department for Work and Pensions·UIN 9183
Department for Work and Pensions: Terminology
Tabled: 15 October 2024
Answered: 21 October 2024
Named DayQuestion
Neil Coyle
Labour — Bermondsey and Old Southwark
To ask the Secretary of State for Work and Pensions, if she will review her Department's use of the term customer for claimants.
Answer
Andrew WesternThe department keeps its policies and procedures under regular review, including how it communicates with users of its services.