Written Question·Department for Work and Pensions·UIN 16394
Department for Work and Pensions: Training
Tabled: 26 November 2024
Answered: 3 December 2024
Named DayQuestion
Mr Peter Bedford
Conservative — Mid Leicestershire
To ask the Secretary of State for Work and Pensions, how long it takes to train a new staff member to process pension credit applications.
Answer
Emma ReynoldsThe current training for staff on Pension Credit New Claims is 10 days. The training includes focus on the steps to process an application, with more activities to help with engagement and understanding. The training has been designed using experience, ad...
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