Written Question·Department for Work and Pensions·UIN 17213
Department for Work and Pensions: Training
Tabled: 2 December 2024
Answered: 9 December 2024
Question
Alex Sobel
Labour (Co-op) — Leeds Central and Headingley
To ask the Secretary of State for Work and Pensions, what training her Department requires call handlers to complete.
Answer
Andrew WesternAll directorates within DWP receive Telephony learning. This begins with new joiners receiving induction and mandatory learning which covers topics such as communicating effectively, delivering excellent customer service, keeping safe, and how to support ...
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