Written Question·Department for Work and Pensions·UIN 24933

Department for Work and Pensions: Translation Services

Tabled: 20 January 2025
Answered: 6 February 2025

Question

Neil O'Brien

ConservativeHarborough, Oadby and Wigston

To ask the Secretary of State for Work and Pensions, how many calls to her Department were translated in each month since January 2021 for which data is available by language code; and what the cost of that translation was.

Answer

Andrew Western
The Contract value for the 3-year term (9th May 2022 - 8th May 2025) is £23.1m which is inclusive of all calls and face to face services. This includes interpretation translation, British Sign Language, video remote services and staff support (internal Br...

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