Written Question·Department of Health and Social Care·UIN 93069

Department of Health and Social Care: Telephone Services

Tabled: 20 November 2025
Answered: 1 December 2025

Question

Jim McMahon

Labour (Co-op)Oldham West, Chadderton and Royton

To ask the Secretary of State for Health and Social Care, what the total number of calls (a) answered (b) abandoned was for each public helpline numbers provided by his Department and its executive agencies for each year from 2015 to date.

Answer

Karin Smyth
The information requested is not held in the format requested. The NHS England 111 calls offered and abandoned are all published. The NHS 111 Minimum Data Set was the official source of Integrated Urgent Care data from 2011 until the end of March 2021, an...

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