Written Question·Department for Transport·UIN 26415

Driver and Vehicle Licensing Agency: Artificial Intelligence

Tabled: 27 January 2025

Answered: 4 February 2025

Question

Sir John Hayes

Conservative — South Holland and The Deepings

To ask the Secretary of State for Transport, for what purposes the Driver and Vehicle Licensing Agency has used artificial intelligence in the last 12 months.

Answer

Lilian Greenwood

In the last 12 months the Driver and Vehicle Licensing Agency (DVLA) has used artificial intelligence (AI) for the following purposes: A limited form of AI has been used by the DVLA’s contact centre in the form of a Chatbot.The Drivers Medical team use a ...

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