Written Question·Department for Transport·UIN 70821
Driver and Vehicle Licensing Agency: Standards
Tabled: 29 August 2025
Answered: 5 September 2025
Question
Mohammad Yasin
Labour — Bedford
To ask the Secretary of State for Transport, what service standards the DVLA is working to; and what steps her Department is taking to hold them accountable for meeting them.
Answer
Lilian GreenwoodMy department keeps governance and assurance procedures under review. The department measures the performance of the Driver and Vehicle Licensing Agency against their Key Performance Indicators as set out in their Business Plan, together with regular meet...
ⓘ
This is an extract from the Parliament API. Search the full answer on Parliament.uk (UIN 70821) →