Written Question·Department for Transport·UIN 11116
Driver and Vehicle Licensing Agency: Telephone Services
Tabled: 24 October 2024
Answered: 31 October 2024
Question
Rupert Lowe
Restore Britain — Great Yarmouth
To ask the Secretary of State for Transport, what the (a) average waiting time for people calling and (b) time people spent on hold for the DVLA was in each of the last five years.
Answer
Lilian GreenwoodThe table below provides the average waiting time, over the last five years, for someone who calls the Driver and Vehicle Licensing Agency (DVLA) to be connected to an advisor. Please note that the figures for the various years are not directly comparable...
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