Written Question·Department for Transport·UIN 28415
Driver and Vehicle Licensing Agency: Telephone Services
Tabled: 3 February 2025
Answered: 11 February 2025
Question
Rupert Lowe
Restore Britain — Great Yarmouth
To ask the Secretary of State for Transport, what the (a) average waiting time for people phoning and (b) time people spent on hold for the DVLA was in 2024.
Answer
Lilian GreenwoodIn the calendar year 2024, the average waiting time for someone telephoning the Driver and Vehicle Licensing Agency to be connected to an advisor was 12 minutes 8 seconds.