Driver and Vehicle Standards Agency: Correspondence — Written Question

Question

Mr Richard Holden

Conservative — Basildon and Billericay

To ask the Secretary of State for Transport, what assessment she has made of the adequacy of the Driver and Vehicle Standards Agency's capacity to respond to public correspondence and enquiries; and what steps she is taking to reduce response times.

Answer

Simon Lightwood

The Driver and Vehicle Standards Agency (DVSA) has internal targets to respond to 90% of simple enquiry emails within five working days, and to respond to 90% of more complex emails (such as complaints about driving tests, that need investigating before i...

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