Written Question·Department for Science, Innovation and Technology·UIN 114139

Electronic Government: Proof of Identity

Tabled: 20 February 2026

Answered: 2 March 2026

Question

Apsana Begum

To ask the Secretary of State for Science, Innovation and Technology, how many complaints her Department has received from company directors unable to verify their identity using the One Log in system and app for which the latest data is available.

Answer

Ian Murray

Since the onboarding of Companies House, GOV.UK One Login has received and replied to over one hundred pieces of correspondence. This includes complaints from users who are having difficulties proving their identity GOV.UK One Login is currently used by 1...

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