Written Question·Department for Work and Pensions·UIN 56383

Employment: Advisory Services

Tabled: 2 June 2025
Answered: 9 June 2025

Question

Danny Kruger

Reform UKEast Wiltshire

To ask the Secretary of State for Work and Pensions, what metrics are used to measure work coach performance in JobCentres.

Answer

Alison McGovern
We do not measure performance at individual work coach level; performance is measured at jobcentre level. Regular performance discussions are held to review and manage jobcentre performance. DWP currently manages jobcentre performance through a comprehens...

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