Written Question·Department for Energy Security and Net Zero·UIN 196490
Energy: Billing
Tabled: 1 September 2023
Answered: 7 September 2023
Question
Mohammad Yasin
Labour — Bedford
To ask the Secretary of State for Energy Security and Net Zero, what assessment she has made of the potential merits of introducing service standards with timescales for the repayment of accumulated credit on live energy accounts.
Answer
Ofgem rules state that consumers can ask for their credit on an open energy account to be refunded at any time. Suppliers are required to comply with refund requests in a timely manner unless it is fair and reasonable for them to refuse. In February 2023,...
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