Written Question·Department for Energy Security and Net Zero·UIN 8135
Energy: Billing
Tabled: 9 October 2024
Answered: 14 October 2024
Named DayQuestion
Dame Chi Onwurah
Labour — Newcastle upon Tyne Central and West
To ask the Secretary of State for Energy Security and Net Zero, whether he has had discussions with Ofgem on guidance to energy companies on the maximum credit they can hold of their customers' funds before reducing the direct debt or offering a refund.
Answer
Miatta FahnbullehMinisters have discussed with Ofgem the need to drive higher standards of service for energy customers. Ofgem requires suppliers to ensure that payments are set to avoid building up excessive credit balances, including taking regular meter readings. Exces...
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