Written Question·Department for Energy Security and Net Zero·UIN 37748

Energy: Billing

Tabled: 12 March 2025

Answered: 20 March 2025

Question

Lisa Smart

To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking to ensure energy suppliers issue accurate bills based on customer-submitted meter readings rather than estimated usage.

Answer

Miatta Fahnbulleh

The Government takes the issue of accurate billing very seriously. All suppliers must take the required steps to reflect accurate meter readings in bills or statements sent to customers. This is laid out in Ofgem licence conditions. All energy suppliers m...

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