Written Question·Department for Energy Security and Net Zero·UIN 105968

Energy: Billing

Tabled: 14 January 2026

Answered: 23 January 2026

Question

Mr Angus MacDonald

Liberal Democrat — Inverness, Skye and West Ross-shire

To ask the Secretary of State for Energy Security and Net Zero, what assessment his Department has made of the potential impact of energy suppliers requesting increases to Direct Debit payments from customers who are already in credit on those customers.

Answer

Martin McCluskey

The level of customer credit balances held by energy suppliers is a matter for Ofgem, as the independent regulator. Energy suppliers use credit balances as a way to smooth customer direct debit payments over a year, accounting for seasonal variations in u...

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