Written Question·Department for Energy Security and Net Zero·UIN 105969

Energy: Billing

Tabled: 14 January 2026

Answered: 23 January 2026

Question

Mr Angus MacDonald

Liberal Democrat — Inverness, Skye and West Ross-shire

To ask the Secretary of State for Energy Security and Net Zero, what guidance his Department issues to energy suppliers on the level of customer credit balances that are considered reasonable for (a) domestic and (b) business energy accounts.

Answer

Martin McCluskey

The Department issues no such guidance to energy suppliers. Requirements for how energy suppliers should treat customer credit balances are included within the Supplier Licence Conditions. These set out consumer standards, rules on credit balances, and wh...

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