Written Question·Department for Energy Security and Net Zero·UIN 105971
Energy: Billing
Tabled: 14 January 2026
Answered: 23 January 2026
Question
Mr Angus MacDonald
Liberal Democrat — Inverness, Skye and West Ross-shire
To ask the Secretary of State for Energy Security and Net Zero, whether he has made an assessment of the potential impact of energy suppliers holding large aggregate customer credit balances on household finances.
Answer
Martin McCluskeyThe level of customer credit balances held by energy suppliers is a matter for Ofgem, as the independent regulator. Energy suppliers use credit balances as a way to smooth customer direct debit payments over a year, accounting for seasonal variations in u...
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