Written Question·Department for Energy Security and Net Zero·UIN 86078

Energy: Companies

Tabled: 28 October 2025
Answered: 5 November 2025

Question

Victoria Collins

Liberal DemocratHarpenden and Berkhamsted

To ask the Secretary of State for Energy Security and Net Zero, what discussions he has had with Ofgem on the (a) total value of credit balances currently held by domestic energy suppliers and (b) steps it is taking to ensure that surplus credit is refund

Answer

Martin McCluskey
In the year to June 2025, Ofgem data shows that there has been a fall by around £500m of credit balances held by suppliers (Domestic Energy Customer Credit Balances, July 2024 to June 2025 | Ofgem) Customers may challenge increased direct debit payment am...

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