Written Question·Department for Energy Security and Net Zero·UIN 84832

Energy: Meters

Tabled: 23 October 2025
Answered: 31 October 2025

Question

Helen Maguire

Liberal DemocratEpsom and Ewell

To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking to support prepayment meter customers unable to access (a) heating and (b) power.

Answer

Martin McCluskey
Customers who are unable to top up their prepayment meter may be able to obtain a fuel voucher, access to emergency credit or be eligible for Cold Weather Payments, the Warm Home Discount or the Winter Fuel Payment. Customers should contact their energy s...

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