Written Question·Department for Energy Security and Net Zero·UIN 67168

Energy Ombudsman: Training

Tabled: 11 July 2025
Answered: 21 July 2025

Question

Sarah Edwards

LabourTamworth

To ask the Secretary of State for Energy Security and Net Zero, if he will publish the training materials for case handlers of the Energy Ombudsman.

Answer

Miatta Fahnbulleh
Ofgem is required to review the Energy Ombudsman every two years. As part of these reviews, the Energy Ombudsman provided training materials to Ofgem, who judged that staff at the Ombudsman were sufficiently well-trained. The decision about whether to pub...

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