Written Question·Department for Energy Security and Net Zero·UIN 86077

Energy: Prices

Tabled: 28 October 2025

Answered: 5 November 2025

Question

Victoria Collins

Liberal Democrat — Harpenden and Berkhamsted

To ask the Secretary of State for Energy Security and Net Zero, what discussions his Department has had with energy suppliers on the level of their compliance with licence requirements to ensure that direct debit levels reflect customers’ actual energy us

Answer

Martin McCluskey

In the year to June 2025, Ofgem data shows that there has been a fall by around £500m of credit balances held by suppliers (Domestic Energy Customer Credit Balances, July 2024 to June 2025 | Ofgem) Customers may challenge increased direct debit payment am...

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