Written Question·Department for Energy Security and Net Zero·UIN 121476
Energy: Standards
Tabled: 17 March 2026
Answered: 24 March 2026
Named DayQuestion
Afzal Khan
Labour — Manchester Rusholme
To ask the Secretary of State for Energy Security and Net Zero, what discussions he has had with energy providers, including Bunch Energy, on improving customer services.
Answer
Martin McCluskeyThe Government takes the issue of the quality of customer service offered by suppliers very seriously. The Supplier Licence conditions set down by the industry regulator Ofgem require suppliers to meet certain conditions with respect of customer enquiries...
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