Written Question·Treasury·UIN 85628
Financial Conduct Authority: Complaints
Tabled: 27 October 2025
Answered: 3 November 2025
Named DayQuestion
Vikki Slade
Liberal Democrat — Mid Dorset and North Poole
To ask the Chancellor of the Exchequer, what steps her Department is taking to help ensure that the Financial Conduct Authority responds in full to complainants against companies it has given permits to operate.
Answer
Lucy RigbyThe FCA does not generally have a role in relation to managing or intervening with individual complaints between the firms it regulates and their customers. Under the independent Financial Conduct Authority’s (FCA’s) Dispute Resolution Rules, firms that a...
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