Financial Ombudsman Service — Written Question

Question

Lauren Edwards

Labour — Rochester and Strood

To ask the Chancellor of the Exchequer, what plans her Department has to establish service standards to improve the effectiveness of the Financial Ombudsman Service (FOS); and pursuant to the Answer of 16 October 2025 to Question 77954 on Financial Ombuds

Answer

Lucy Rigby

The Financial Ombudsman Service (FOS) sets itself performance targets in its annual Plans and Budgets publication. Ensuring timely outcomes is one of the FOS’s main priorities for 2025-26, as outlined in its annual Plans and Budget publication on 1 April ...

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