Written Question·Treasury·UIN 121218
Financial Ombudsman Service: Dispute Resolution
Tabled: 16 March 2026
Answered: 24 March 2026
Question
Callum Anderson
Labour — Buckingham and Bletchley
To ask the Chancellor of the Exchequer, what estimate her Department has made of the potential impact of the proposed reforms to the Financial Ombudsman Service on complaint resolution times.
Answer
Lucy RigbyOn Monday 16 March, the government published a response to its consultation on reforming the Financial Ombudsman Service (FOS), confirming that the government will legislate to stop the FOS acting as a quasi-regulator and provide greater coherence with th...
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