Written Question·Treasury·UIN 121218

Financial Ombudsman Service: Dispute Resolution

Tabled: 16 March 2026
Answered: 24 March 2026

Question

Callum Anderson

LabourBuckingham and Bletchley

To ask the Chancellor of the Exchequer, what estimate her Department has made of the potential impact of the proposed reforms to the Financial Ombudsman Service on complaint resolution times.

Answer

Lucy Rigby
On Monday 16 March, the government published a response to its consultation on reforming the Financial Ombudsman Service (FOS), confirming that the government will legislate to stop the FOS acting as a quasi-regulator and provide greater coherence with th...

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