Written Question·Treasury·UIN 77834
Financial Ombudsman Service: Standards
Tabled: 16 September 2025
Answered: 13 October 2025
Question
Perran Moon
Labour — Camborne and Redruth
To ask the Chancellor of the Exchequer, what steps she is taking to tackle the backlog of cases at the Financial Ombudsman Service.
Answer
Lucy RigbyThe Financial Ombudsman Service (FOS) is non-governmental body and is independent from the Treasury. The Financial Conduct Authority’s rules on how the FOS should handle complaints state that ‘the ombudsman will attempt to resolve complaints at the earlie...
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