Written Question·Treasury·UIN 41142

Flexible Working

Tabled: 25 March 2025

Answered: 2 April 2025

Question

Dr Luke Evans

To ask the Chancellor of the Exchequer, what discussions she has had with HMRC on the potential impact of flexible working arrangements on (a) length of call wait times, (b) stability of phone and WiFi connections, (c) privacy and (d) ease of call escalat

Answer

James Murray

HMRC supports flexible working. HMRC expects most colleagues to spend a minimum of 60% of their working time in the office. They can spend up to 40% of their time working at home if they wish, provided they can do their job effectively from home and this ...

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