Written Question·Department for Culture, Media and Sport·UIN 62179

Gambling: Dispute Resolution

Tabled: 24 June 2025

Answered: 2 July 2025

Question

Sammy Wilson

To ask the Secretary of State for Culture, Media and Sport, what proportion of resolutions to gambling-related disputes via Alternative Dispute Resolution providers result in the complainant receiving a settlement for the full amount lost.

Answer

Stephanie Peacock

The Gambling Commission must approve all Alternative Dispute Resolution (ADR) providers and has set specific additional standards for ADR in its standards and guidance. The Commission expects ADR providers to submit quarterly activity returns to the Gambl...

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