Written Question·Department of Health and Social Care·UIN 89210

General Practitioners

Tabled: 10 November 2025

Answered: 25 November 2025

Question

Dr Al Pinkerton

To ask the Secretary of State for Health and Social Care, what assessment his Department has made of the (a) efficiency and (b) clinical safety of automated online systems for managing GP appointment requests.

Answer

Stephen Kinnock

All digital tools used in primary care must meet minimum functionality standards set by NHS England, ensuring a consistent and high-quality user experience. NHS England provides commercial and procurement support to guarantee that all digital solutions co...

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