Written Question·Department of Health and Social Care·UIN 40964
General Practitioners: Internet
Tabled: 24 March 2025
Answered: 31 March 2025
Question
James McMurdock
Independent — South Basildon and East Thurrock
To ask the Secretary of State for Health and Social Care, what steps his Department is taking to ensure that (a) elderly and (b) vulnerable patients can telephone their GP surgery for assistance rather than using online or digital services.
Answer
Stephen KinnockWe understand that not all patients can or want to use online services. The GP Contract is clear that patients should always have the option of telephoning or visiting their practice in person, and all online tools must always be provided in addition to, ...
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