Written Question·Department of Health and Social Care·UIN 101702
General Practitioners: Telephone Services
Tabled: 18 December 2025
Answered: 6 January 2026
Question
James McMurdock
Independent — South Basildon and East Thurrock
To ask the Secretary of State for Health and Social Care, what steps he is taking to ensure that GP practices comply with GP Contract requirements on telephone appointment accessibility for a) elderly and b) vulnerable patients.
Answer
Stephen KinnockWe understand that not all patients can or want to use online services. The GP Contract is clear that patients should always have the option of telephoning or visiting their practice in person, and all online tools must always be provided in addition to, ...
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