Written Question·Department of Health and Social Care·UIN 101703

General Practitioners: Telephone Services

Tabled: 18 December 2025

Answered: 6 January 2026

Question

James McMurdock

Independent — South Basildon and East Thurrock

To ask the Secretary of State for Health and Social Care, how patients can raise concerns about GP practices not providing appropriate access to telephone appointments for a) elderly and b) vulnerable patients.

Answer

Stephen Kinnock

The GP Contract is clear that patients should always have the option of telephoning or visiting their practice in person, and all online tools must always be provided in addition to, rather than as a replacement for, other channels for accessing a general...

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