Written Question·Cabinet Office·UIN 78449

Government Departments: Complaints

Tabled: 10 October 2025

Answered: 15 October 2025

Named Day

Question

Dan Carden

To ask the Minister for the Cabinet Office, what plans his Department has to review the framework for complaints handling by departments.

Answer

Anna Turley

The Parliamentary and Health Service Ombudsman (PHSO) - which is independent of Government - launched a new set of cross-Government complaint standards in October 2022, with the aim of making complaint processes quicker, easier and to help organisations l...

ⓘ

This is an extract from the Parliament API. Search the full answer on Parliament.uk (UIN 78449) →