Written Question·Department for Transport·UIN 90334
Great British Railways: Complaints
Tabled: 12 November 2025
Answered: 18 November 2025
Named DayQuestion
Jerome Mayhew
Conservative — Broadland and Fakenham
To ask the Secretary of State for Transport, whether her Department plans to set statutory response times for complaints made under the Great British Railways passenger complaints system.
Answer
Keir MatherWe expect that the establishment of GBR will mean that there will be a single complaint process for passengers for the majority of rail services.GBR will have to follow the minimum standards set by the passenger watchdog on complaint handling when setting...
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