Written Question·Department for Transport·UIN 94305

Great British Railways: Disclosure of Information

Tabled: 25 November 2025

Answered: 3 December 2025

Question

Mr Richard Holden

To ask the Secretary of State for Transport, pursuant to the Answer of 21 November 2025 to Question 90824 on Great British Railways: Disclosure of Information, whether the data published by the Office of Rail and Road will include annual figures on passen

Answer

Keir Mather

The Office of Rail and Road currently publishes the number of complaints closed by train operators on a bi-annual basis. There is no distinction between the number of complaints received and the number resolved. Train operators are obliged to provide cert...

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