Written Question·Department of Health and Social Care·UIN 64956

Health Services: Complaints

Tabled: 3 July 2025
Answered: 9 July 2025

Question

Sarah Bool

ConservativeSouth Northamptonshire

To ask the Secretary of State for Health and Social Care, what assessment his Department has made of the adequacy of data protection laws in ensuring that legitimate complaints processes are dealt with effectively by health bodies.

Answer

Karin Smyth
The handling of patient complaints in the National Health Service is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. These regulations set out in law the minimum standards NHS organisation...

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