Written Question·Department of Health and Social Care·UIN 71676

Health Services: Digital Technology

Tabled: 29 August 2025

Answered: 9 September 2025

Question

Lewis Cocking

To ask the Secretary of State for Health and Social Care, what assessment he has made of the potential impact of digital exclusion on older people’s ability to access NHS services.

Answer

Karin Smyth

People unable to access the NHS App or online services, or visit their general practice (GP) in person, can ask for a feature called proxy access available through the NHS App. This function allows a trusted relative or carer to act on the patient’s behal...

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