Written Question·Department of Health and Social Care·UIN 101279

Health Services: Standards

Tabled: 17 December 2025

Answered: 5 January 2026

Question

Tom Morrison

To ask the Secretary of State for Health and Social Care, whether he will have discussions with Cabinet colleagues on the potential merits of extending the Civility Saves Lives initiative to other public-facing services, including Jobcentre Plus and local

Answer

Karin Smyth

The Civility Saves Lives initiative highlights the importance of behaviours in the workplace and the impact that rudeness can have on performance, wellbeing, and patient safety. It is a movement created by healthcare professionals, rather than a national ...

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