Written Question·Department for Transport·UIN 18240

High Speed 2 Line: Complaints

Tabled: 5 December 2024

Answered: 10 December 2024

Named Day

Question

Rachel Taylor

Labour — North Warwickshire and Bedworth

To ask the Secretary of State for Transport, pursuant to the Answer of 27 November 2024 to Question 15335 on High Speed 2 Line: Complaints, how HS2 Ltd differentiates between enquiries and complaints; and how enquiries are escalated to complaints.

Answer

Lilian Greenwood

There is a dedicated HS2 Helpdesk which is available 24 hours a day, every day of the year, to help with any questions or concerns anyone may have about HS2 or work being carried out. It is available via freephone, email, minicom and through the HS2 websi...

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