Written Question·Ministry of Justice·UIN 87369

HM Courts and Tribunals Service: Complaints

Tabled: 3 November 2025

Answered: 11 November 2025

Named Day

Question

Sarah Olney

To ask the Secretary of State for Justice, how many stage (a) one, and (b) two, complaints were submitted to HM Courts and Tribunals Service in (i) 2024 and (ii) 2025.

Answer

Sarah Sackman

HM Courts and Tribunals Service holds the following data on how many stage (a) one and (b) two complaints were submitted in 2024 and 2025. For context, the annual HMCTS report published for the period 2024/5 reports states HMCTS received over 4.2 million ...

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