Written Question·Home Office·UIN 65390
Home Office: Complaints
Tabled: 7 July 2025
Answered: 15 July 2025
Question
Melanie Onn
Labour — Great Grimsby and Cleethorpes
To ask the Secretary of State for the Home Department, what the average response time was to public complaints submitted to her Department in the last 12 months.
Answer
Dame Diana JohnsonPerformance against service standards in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force (excluding His Majesty’s Passport Office) is available from published data and can be found here: https://www.gov.uk/gov...
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