Home Office: Mitie — Written Question

Question

Charlie Dewhirst

Conservative — Bridlington and The Wolds

To ask the Secretary of State for the Home Department, with reference to the Key Performance Indicators (KPIs) for government’s most important contracts, Data for July to September 2025, published on 25 December 2025, how customer satisfaction with cultur

Answer

Alex Norris

The Security Guarding Services contract KPI relating to cultural sensitivity is a qualitative KPI and is measured through a Customer Satisfaction evaluation survey completed on a quarterly basis. The KPI is monitored and reported through the contract mana...

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