Written Question·Department of Health and Social Care·UIN 23628
Hospitals: Telephone Services
Tabled: 13 January 2025
Answered: 16 January 2025
Named DayQuestion
Mike Martin
Liberal Democrat — Tunbridge Wells
To ask the Secretary of State for Health and Social Care, if he will make an assessment of the potential merits of issuing guidance to hospitals on using withheld numbers to contact patients about appointments.
Answer
Karin SmythNational Health Services may sometimes choose to use withheld numbers when contacting patients, including to protect patient privacy and confidentiality, but we appreciate the frustration that patients can feel when they are unable to contact clinical sta...
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